1. Collection of Personal and Health Information

To ensure that we can provide you with safe and appropriate medical care, we collect personal information about you and your health. This information may include:

• Your name, date of birth, contact details, and Medicare/private health insurance information.

• Medical history, surgical history, imaging, and diagnostic reports.

• Referral letters, consultation notes, and treatment plans.

• Information from other healthcare providers involved in your care.

This information may be collected:

• Directly from you (e.g. through consultation, emails, or phone calls).

• From referring doctors, hospitals, radiology providers, or other specialists, with your consent.

2. Use and Disclosure of Your Information

The information that we collect will be used to:

• Provide clinical assessment, treatment, and ongoing care.

• Communicate with other healthcare professionals involved in your care.

• Book procedures, manage hospital admissions, and coordinate follow-up.

• Process payments, health fund claims, and insurance reports.

• Comply with legal and regulatory obligations.

We may share your health information with:

• Other treating clinicians and allied health professionals (with your consent).

• Hospitals and surgical facilities where your care is provided.

• Administrative and clinical support staff involved in your case.

• Government agencies, where required by law (e.g. Medicare, DVA).

Your information will not be shared with third parties for marketing purposes without your consent.

3. Storage and Security

All of your personal and health information is stored securely, whether in electronic or physical format. We take steps to:

• Protect your information from misuse, interference, loss, and unauthorised access.

• Ensure electronic systems are password-protected, encrypted, and backed up.

• Maintain confidentiality through staff training and access controls.

We use secure practice management and communication platforms that comply with health information standards.

4. Access and Correction

You have the right to:

• Request a copy of your personal health data.

• Request corrections to your information if you believe it to be inaccurate or incomplete.

Such requests must be submitted in writing. We may ask for identification to protect your privacy. In some cases, an administration fee may apply.

5. Queries or concerns

If you would like to know more about the way your information is handled, please contact the Clinical Management Team via email at clinicalmanagement@interortho.group

We will respond promptly and do our best to help. 

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or practice. The most current version will always be available on our website or upon request.

Contact Us

If you have any other questions regarding this Privacy Policy or your personal information, please contact clinicalmanagement@interortho.group