Effective Date: 27th May 2026
This Privacy Policy explains how Al Muderis Clinics / Prof. Dr Munjed Al Muderis (“we”, “us”, “our”) collects, uses, stores, and discloses personal information, including health information, in connection with our website, enquiries, consultations, and related communications (including SMS where you have opted in).
1. Collection of Personal and Health Information
To help provide safe and appropriate care and respond to enquiries, we collect personal information and, where relevant, health information.
- Name, date of birth, and contact details
- Insurance details where relevant
- Medical history, symptoms, and treatment goals
- Imaging, reports, referral letters, and consultation notes
- Information from healthcare providers involved in your care
This information may be collected through consultations, website forms, email, SMS, phone calls, or from healthcare providers with your consent.
2. Use and Disclosure of Your Information
We use information collected to:
- Provide clinical assessment and treatment planning
- Respond to enquiries and coordinate consultations
- Communicate with healthcare professionals involved in your care
- Book procedures and coordinate follow-up care
- Process payments, insurance documentation, and health fund claims
- Meet legal, regulatory, and professional obligations
- Improve services and patient experience
We may share information with hospitals, treating clinicians, administrative staff, government agencies where required by law, and trusted service providers.
Your information will not be shared with third parties for marketing purposes without your consent.
Data Retention
We retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and maintain clinical records.
3. Text Messaging (SMS) Communications
If you opt in to receive SMS messages, we may collect:
- Your mobile phone number
- Your SMS consent status
- The content of messages sent and received
- Delivery and interaction data
How We Use SMS Information
- Respond to enquiries
- Coordinate appointments
- Send confirmations and reminders
- Request information needed to progress your enquiry
- Provide administrative updates
Opt-Out / Help
You can opt out at any time by replying STOP to any message. Reply HELP for assistance.
No Sharing of SMS Opt-ins
SMS opt-in consent and phone numbers collected for SMS purposes will not be sold, rented, or shared with third parties for marketing or promotional purposes.
SMS and Sensitive Information
Please avoid sending highly sensitive medical information by text message.
4. Storage and Security
All personal and health information is stored securely. We take reasonable steps to protect information from misuse, loss, unauthorised access, modification, or disclosure.
- Password protection and access controls
- Encryption where appropriate
- Staff confidentiality training
- Role-based access controls
5. Cookies and Tracking Technologies
We use cookies, analytics tools, and similar technologies to improve website performance and understand visitor behaviour.
- Operate and improve the website
- Analyse visitor activity
- Measure advertising performance
- Improve user experience
6. Service Providers (Website, CRM, SMS, Analytics)
We may share personal information with trusted service providers including:
- Website hosting providers
- Technical support providers
- Analytics platforms
- CRM and form systems
- Appointment coordination systems
- SMS delivery providers
These providers are authorised to use information only as necessary to provide services on our behalf.
7. Access and Correction
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
Requests should be submitted in writing. Identification may be required.
8. Queries or Concerns
Clinical Management Team
Email: clinicalmanagement@interortho.group
Phone: +1 561-290-5883
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or practice.