Terms of Service

Effective Date: 27th May 2026

These Terms of Service (“Terms”) govern your use of this website and any related online forms, appointment requests, and communications services provided by Al Muderis Clinics / Prof. Dr Munjed Al Muderis (“we”, “us”, “our”). By using this website, submitting an enquiry, or opting in to receive SMS communications, you agree to these Terms.

1. Medical Information Disclaimer

Information on this website is provided for general informational purposes only. It is not medical advice and does not replace a consultation with a qualified health professional. Treatment options, suitability, risks, and outcomes vary between individuals and require clinical assessment.

Content may include general information about conditions, procedures, rehabilitation, and outcomes, but it may not apply to your individual circumstances.
You should always seek professional advice from a clinician familiar with your medical history before making decisions about treatment.
If you believe you may have a medical emergency, call your local emergency number immediately.

2. Enquiries, Consultations, and No Doctor–Patient Relationship

Submitting an enquiry or using this website does not create a doctor–patient relationship. A doctor–patient relationship is established only through a formal consultation and acceptance into care, subject to clinical assessment and the applicable policies of the clinic location.

We may decline or defer care where clinically appropriate, where information is incomplete, or where services are not available in a particular region.
Any information you receive before a consultation is general in nature and should not be treated as a diagnosis or treatment plan.

3. Appointments and Communications

If you submit your details, we may contact you by phone, email, and/or SMS (where you have consented) to respond to your enquiry, coordinate appointments, and provide administrative information relevant to your care journey.

You are responsible for providing accurate and current contact details.
Communications may include requests for additional information such as referral letters, reports, and imaging.
We may use third-party tools such as secure forms, CRM systems, and appointment systems to manage enquiries and communications.

4. SMS/Text Messaging Terms (A2P / 10DLC)

a) Message Purpose / Use Cases

Enquiry follow-up and requests for additional details
Appointment scheduling, confirmations, reminders, and clinic logistics
Care coordination and administrative updates related to your consultation pathway
Optional service updates or educational information where consent has been provided

b) Message Frequency

Message frequency varies depending on your enquiry and appointment activity.

c) Costs

Message and data rates may apply based on your mobile plan.

d) Opt-Out

You can opt out at any time by replying STOP to any message.

e) Help

Email: clinicalmanagement@interortho.group
Phone: +1 561-290-5883

f) Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

g) Age Restriction

SMS services are intended for individuals 18 years or older, or those with parent/guardian permission.

h) Privacy and No Sharing Statement

SMS opt-in consent and phone numbers are not sold, rented, or shared with third parties for marketing or promotional purposes.

i) No Sensitive Medical Information by SMS

SMS is not always a secure channel. Please do not send highly sensitive medical or personal information by text.

5. Intellectual Property

All content on this website (text, images, branding, design, and other materials) is owned by or licensed to us and protected by applicable intellectual property laws.

6. Acceptable Use

Submit false or misleading information
Use the website for unlawful purposes
Attempt to access systems or data you are not authorised to access
Interfere with or disrupt website functionality
Upload malicious code, spam, or infringing content

7. Third-Party Services

We may use third-party providers such as website hosting, analytics, CRM systems, appointment tools, and SMS delivery platforms to operate services.

8. Limitation of Liability

To the extent permitted by law, we are not liable for losses arising from reliance on information on this website or from use of the website.

9. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with the effective date revised.

10. Contact